Events & ExhibitionsJob Brief:
This role is an exciting opportunity for an individual who possesses a blend of account management expertise and event management and operational delivery skills. As the General Manager you will play a pivotal role in developing the team, the culture, and the environment of the company in the Kingdom. Additionally, this will include nurturing client relationships, executing seamless events, and contributing to the agency's continued success in the KSA market. Our clients include corporate companies as well as larger event projects as well as potential business in a variety of different avenues. This role combines a full project lifestyle from business development, to pitch, to costing, to presentation, to planning, to delivery, to dissolution, and more. This is a full-time position located at our client’s offices in Riyadh, Kingdom of Saudi Arabia. Throughout this time there may be increased travel to other locations for the execution of projects as well as the growth of the business.Job Responsibilities:Strategic Planning and Vision:
- Develop and communicate the agency's mission, vision, and strategic goals.
- Create a roadmap for achieving long-term success and growth.
Team Leadership and Management:
- Manage the agency's finances, including budgeting, forecasting, and financial reporting.
- Monitor revenue streams, expenses, and profitability.
Client Relationship Management:
- Recruit, hire, and onboard agency personnel.
- Provide leadership, guidance, and mentorship to staff for optimal performance.
- Build and maintain strong client relationships.
- Ensure client satisfaction and oversee account management.
- Identify and pursue new business opportunities and clients.
- Develop and execute strategies to grow the agency's client base.
- Oversee project planning, execution, and delivery.
- Ensure projects are completed on time, within scope, and on budget.
Quality Assurance and Compliance:
- Allocate resources effectively, including personnel, equipment, and technology.
- Optimize resource utilization to meet client needs and agency goals.
Performance Evaluation and Improvement:
- Establish and enforce quality control standards and best practices
- Ensure compliance with industry regulations and legal requirements.
Risk Management and Problem Solving:
- Conduct performance reviews and provide feedback to staff.
- Implement strategies for continuous improvement in agency operations.
- Identify and mitigate potential risks and issues.
- Lead crisis management efforts when challenges arise.
- Facilitate effective communication among project team members, volunteers, and stakeholders.
- Ensure timely dissemination of project updates, reports, and relevant information.
Quality and Professionalism:
- Collaborate within the market or with providers to onboard and assign freelancers to specific projects.
- Identifying, interviewing, and managing project to project based team members.
- Support freelancers by providing necessary resources, training, and assistance throughout their involvement.
- React well under pressure and treat others with respect and consideration regardless of involvement or position.
- Demonstrate accuracy and thoroughness while looking for ways to improve and promote quality and positive performance.
- Be the core representative and escalation point for all business of company’s projects.
- Implement clear team objectives and work methodologies for all work streams.
- Guide, maintain, and develop all project activities, ensuring that project teams stay informed and aligned across all work streams.
- Develop key clients and grow the business.
- Achieve and manage the reaching of sales and project targets as defined for the financial year.
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- Track record of team management and positive growth for businesses from a startup perspective or sustained business development.
- Excellent organizational and time management skills for project delivery and operational success, with a keen eye for detail.
- Strong communication and interpersonal abilities to collaborate effectively with diverse teams and stakeholders.
- Excellent abilities in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
- Ability to multitask and prioritize tasks in a fast-paced, dynamic environment.
- Enthusiasm for the mission of the company within the Kingdom and a commitment to making a positive impact on the business.
- At least 10 years of experience in brand activation or business development and operations management with 4 years in a leadership position.
- Arabic Language Proficiency.
- Kingdom of Saudi Arabia project delivery and management experience.