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IT Consultant

Location: Dubai
Salary: Up to AED 15,000
Job Code: C-238/001/466
Industry: Chemical Manufacturing

Job Responsibilities:
  • Manage LAN/WAN/Internet by administrating the network and performing troubleshooting when required. Furthermore, initiate problem-solving efforts by contacting support personnel within the company or external vendors/ISPs (Internet service providers).
  • Provide IT inputs to various factory/office projects in the local company and make sure the required IT infrastructure is in place as per business requirements.
  • Assist and support end-users by troubleshooting IT systems and software, registering, and following up on caretaker tickets.
  • Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.
  • Oversee all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated in the End-to-End Framework by regular KPI reporting and monitoring.
  • Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.
  • Maintain existing application systems, workflows, and databases by following business requirements and guidelines and proposing the best solutions through efficient feasibility studies.
  • Ensure that Digital IT tools are used effectively by conducting training and this becomes a source of competitive advantage. Have a strong focus on current technological developments, contribute, and recommend solutions.
  • Implement local/regional enhancement projects in line with global and regional strategies through the development/integration of new solutions and business partners.

Job Requirements:
  • Must possess 2-3 years of strong experience in the field of Information Technology.
  • Bachelor’s Degree in Computer Science or other relevant fields.
  • ITIL Foundation – preferred but not a must.
  • Fluency in English.
  • MS Office Tool Superuser or proficient level is preferred.
  • Certification in CISCO / Microsoft Power Apps or equivalent is preferred.
  • Able to work independently.
  • Good experience with infrastructure, switchers, routers, Power BI reports, and creating apps.
  • Should be able to work independently (training will be provided).
  • Should be able to move around Production and lab departments with coveralls and safety shoes when needed.
  • Should have experience on-site/on-field interacting with end-users.
  • A mix of experience handling infrastructure (networking, cabling, Cisco switches) and also Windows and application support.
  • Demonstrated experience in implementing any new technologies.
  • Female candidates are required.

Benefits:
  • Family status contract (covers visa and medical card for spouse and up to 3 children – 18 years).
  • Life insurance policy for self.
  • Annual bonus.
  • Lunch arranged in office.
  • Transportation (based on location).
  • Annual flight ticket allowance for self and family.

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