After Sales & Service Contracts Executive

Location: Dubai
Salary: Based on experience

Job Code: 027/001/463
Industry: Water Treatment

Job Brief:

Our client in the water treatment industry is seeking an After Sales & Service Contracts Executive to manage existing customers, drive service contract renewals, sell spare parts, and support customer satisfaction across the installed customer base.

The role combines customer relationship management, aftermarket sales, and proactive outbound activities. The ideal candidate will have B2B after-sales experience with a strong focus on service contract renewals, spare parts sales, customer retention, upselling, and coordination with service teams.

Job Responsibilities:

Manage relationships with existing customers and serve as a key point of contact for after-sales and service-related requirements.
Drive service contract renewals and proactively follow up with customers to maintain long-term business relationships.
Prepare and follow up on spare parts quotations and drive spare parts sales across the existing customer base.
Identify opportunities to upsell upgrades, service renewals, add-ons, spare parts, and other aftermarket solutions.
Conduct proactive outbound activities to engage existing customers and identify additional sales and service opportunities.
Manage customer retention and churn by proactively addressing customer requirements and maintaining regular engagement.
Handle customer complaints professionally and coordinate with service teams to ensure timely resolution.
Work closely with internal service teams to coordinate customer requirements and support effective service delivery.
Maintain accurate customer records, sales opportunities, follow-ups, and service contract information within the CRM system.
Monitor service contract renewal opportunities and ensure timely follow-up with customers.
Support customer satisfaction across the installed base by maintaining strong relationships and ensuring effective coordination of after-sales requirements.

Job Requirements:

Minimum 2 years of experience in B2B after-sales, service contracts, spare parts, or maintenance-related sales.
Strong experience in service contract renewals.
Experience preparing spare parts quotations and managing spare parts sales.
Experience handling customer complaints and coordinating with service teams.
Comfortable managing existing customers and upselling upgrades, renewals, and add-ons while managing customer churn.
Experience using CRM systems; Salesforce experience is preferred.
Background in customer relationship management, servicing, and maintenance within equipment manufacturing, electronics and appliances, HVAC, coffee machines, or similar aftermarket-driven businesses.
Strong customer relationship management and communication skills.
Proactive approach to outbound customer engagement and identifying aftermarket sales opportunities.
Fluent English communication skills are mandatory.
Arabic language skills are a strong advantage.

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