Client Relationship Executive

Location: Dubai
Salary: AED 7,000 – 10,000

Job Code: 264/001/505
Industry: Corporate Services
Working Days & Timings: Monday to Friday | 9:00 a.m. – 6:00 p.m.

Job Brief:

Our client is seeking a proactive and customer-focused Client Relationship Executive to build and maintain strong relationships with clients, understand their business requirements, promote suitable corporate services, and contribute towards achieving monthly sales targets.

The successful candidate will manage client enquiries across multiple communication channels, onboard new clients, develop relationships with existing customers and referral partners, identify opportunities for additional services, negotiate service contracts, and coordinate closely with internal departments to ensure timely and high-quality service delivery.

This Client Relationship Executive Job in Dubai is suitable for candidates with experience in corporate services or related sectors, including Accounting & Finance, Real Estate, Immigration, Business Setup, Tax Services, Visa Services, Golden Visa Services, and other client-focused professional services.

Job Responsibilities:

Build strong relationships with all types of customers. Identify needs and requirements to promote the company's solutions and achieve mutual satisfaction.
Contribute to sustaining and growing the business to achieve long-term success, with primary responsibility for the development and achievement of monthly sales targets.
Handle Live Chat, WhatsApp, offline/setup messages, social media messages, and queries in the most professional and efficient manner.
Expand effective relationships with Referral Agents and bring in new clients.
Efficiently onboard new clients through all the channels mentioned above.
Develop an in-depth understanding of the company's key clients and their positions within their respective industries.
Professionally receive new requests, order modifications, and complaints from respective clients.
Acquire a thorough understanding of customer needs and requirements.
Develop trusted relationships with a portfolio of major clients.
Expand relationships with existing customers by continuously proposing solutions that meet their objectives and promote the company's services.
Attend meetings with clients and present current offers.
Promote the company's services to prospective and existing clients, whether generated through the company's marketing efforts or personal contacts.
Negotiate monthly, quarterly, and annual contracts for PRO, Administration, Bookkeeping, and Accounting services with prospective clients.
Act as the most professional and efficient link of communication between clients and all internal team members.
Ensure client satisfaction across all paid services, without delays, mistakes, or miscommunication.
Work with the Operations Team, Finance Team, Managers, Marketing Team, and team members from other departments dedicated to the same client account to ensure the highest quality of services is delivered, and all client needs are met.
Properly coordinate with the Finance Department for ongoing tasks, quotation/invoice requests, and Statement of Account requests, and ensure that all amounts requested are correct and relevant to the services to be rendered to the client. Prioritize maintaining low costs for all actions and ensure fewer expenses wherever possible. Properly settle funds received from the Finance Department.
Discuss and resolve with various personnel in each department the best, fastest, and most effective solution for every client's requirements, situations, and requests.
Ensure the correct services are delivered to customers in a timely manner.
Prepare regular reports on progress and forecasts for the direct manager.
Analyze and identify upcoming corporate needs and opportunities for every client.
Resolve key client issues and complaints.
Ensure that all information and documentation recorded in the Project Management System (PMS), the company's CRM software, for all new updates of each existing/new client are correct and completely uploaded in the Shared Folder and PMS, with proper coordination with the Database Controller.
Update requests in the PMS daily to help the Marketing Department obtain an accurate analysis of responses from all marketing outlets.
Provide the Marketing Department with relevant information, updates, and news, adhering to the company's Media Policy and promoting the company on social media.
Promote a healthy business atmosphere between all company suppliers.
Plan and present reports on account progress, goals, and quarterly initiatives to share with management and team members, with possible use in future case studies or company training.
Keep up to date with any relevant information relating to the job description.
Show initiative and actively take action to promote the company's services to existing, new, or potential clients.
Cooperate with and support any team member whenever required to ensure the company's goals and clients' needs are met, and share knowledge and provide training whenever required.
Promote highly positive and efficient teamwork, coordination, and cooperation with the entire team.

Job Requirements:

Minimum of 1–3 years of work experience in corporate services, client relationship management, business setup, or a related service industry.
Candidates who have previously worked in Accounting & Finance, Real Estate, Immigration, Business Setup, Tax Services, Visa Services, Golden Visa Services, or related sectors will be considered for the role.
Proficiency in oral and written English is mandatory.
Bachelor's Degree.
Advanced computer user.
Smart and professional appearance at all times.
Highly independent, able to work under pressure, and dedicated to responsibilities.
Effective team player.

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