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Trading Platform Specialist – CQG & TT Expert

Location: Abu Dhabi / Dubai
Salary: AED 12,000 – 15,000
Job Code: 248/002/964
Industry: Financial Brokerage

Job Brief:
Our client in the financial brokerage industry is looking for a Trading Platform Specialist with deep expertise in CQG and TT platforms. The successful candidate will be responsible for managing day-to-day technical and operational support for trading infrastructure, ensuring seamless platform performance, and resolving trade-related issues. You will work closely with vendors, clients, and internal teams to maintain uptime, troubleshoot issues, and ensure a smooth trading experience.

Job Responsibilities:
Platform Support – CQG & TT:
  • Provide first-line support for CQG and TT trading platforms.
  • Configure and onboard new users and trading accounts.
  • Troubleshoot real-time trading issues such as order routing errors, connection failures, and latency problems.
  • Monitor FIX sessions, exchange connections, and user entitlements.
  • Liaise with platform vendors (CQG, TT) during outages, upgrades, and for performance enhancements.
Trade Operations & Issue Resolution:
  • Investigate and resolve trade discrepancies, rejections, and post-trade errors.
  • Support and maintain order and execution management systems (OMS/EMS).
  • Coordinate with exchanges, brokers, and clearing firms for order flow and allocation processes.
  • Perform trade corrections and allocations as necessary.
Monitoring & Maintenance:
  • Continuously monitor system performance, including latency, throughput, and server uptime.
  • Conduct regular health checks and infrastructure diagnostics.
  • Participate in platform upgrade testing, patch deployments, and failover procedures.
Client Onboarding & User Management:
  • Set up new traders with risk limits, market access, and product entitlements.
  • Manage permissions, account configurations, and API/FIX connectivity.
  • Assist with onboarding institutional clients and ensuring a compliant connectivity setup.
Documentation & Reporting:
  • Maintain detailed records of incidents, technical issues, and their resolutions.
  • Prepare daily or weekly platform performance reports.
  • Document internal processes, troubleshooting guides, and system workflows.
Job Requirements:
  • Master’s in Finance preferred or Bachelor’s degree in Commerce, Economics, or Accountancy from a recognized university.
  • 3–5 years of relevant experience in a trading platform support or technical operations role in the financial services industry.
  • Strong knowledge of Derivatives, CFDs, FX markets, and MetaTrader 5.
  • Experience working with CQG and Trading Technologies (TT) platforms is mandatory.
  • Familiarity with CRM systems, ADGM, and FSRA regulations.
  • Proficient in Microsoft Office with strong general IT and systems knowledge.
  • Excellent written and verbal communication in English.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Must be based in or willing to relocate to Abu Dhabi.

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