Customer Service Executive

Location: Dubai (Al Quoz Industrial Area)
Salary: Based on experience

Job Code: 238/001/159
Industry: Manufacturing

Job Brief:
Our client, a leading manufacturing company in Dubai, is seeking a Customer Service Executive to join their team. You will handle customer inquiries, resolve complaints, process orders, manage product returns, and track deliveries, ensuring a high standard of service and customer satisfaction.
This role is part of their development programs, providing opportunities to enhance skills through on-the-job exposure, internal assignments, and focused training. You will report directly to the Customer Service Team Lead.

Job Responsibilities:

Process customer orders accurately, ensuring smooth order handling from start to finish.
Maintain up-to-date records of product types, pricing, and quantities in internal systems.
Address customer complaints promptly, investigating issues, providing solutions, and keeping customers informed.
Respond to customer inquiries via email, phone, or in-person professionally and efficiently.
Communicate with sales and customers to clarify order details, resolve discrepancies, and ensure timely order fulfillment.

Job Requirements:

Emirati national (as part of the Emiratization Program).
High School Diploma or Bachelor’s degree in any field (required).
0–3 years of experience in customer service.
Excellent verbal and written communication skills in English and Arabic (mandatory).
Client-focused with strong attention to detail and problem-solving abilities.
Basic computer literacy; proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
Must possess a family book.

Benefits

Annual air ticket
Life and medical insurance for self and family
Annual performance bonus

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