Customer Service Executive

Location: Dubai
Salary: Based on experience

Job Code: 238/001/461
Industry: Manufacturing

Job Brief:

Our client in the manufacturing industry is seeking a Customer Service Executive to handle customer inquiries, resolve complaints, place customer orders, administer product returns, and track orders to deliver a professional and high standard of service to customers.

The position reports to the Customer Service Team Lead and will be based in Dubai. The ideal candidate will have strong communication and coordination skills, with the ability to work closely with customers, sales, operations, and logistics teams to ensure accurate order processing and timely delivery.

Job Responsibilities:

Execute customer orders and manage the delivery flow by closely coordinating with operations teams to deliver outstanding service.
Accurately input product types, pricing, and quantities into the system to ensure smooth and error-free order processing.
Follow up on customer complaints promptly by initiating investigations, documenting conclusions, continuously updating customers on progress, and offering appropriate solutions.
Handle customer inquiries via email, phone, or face-to-face communication with professionalism and efficiency to maintain high customer satisfaction.
Communicate with sales teams and customers to clarify order details, resolve inconsistencies, and monitor daily order progress to maintain an accurate backlog and ensure On Time In Full (OTIF) delivery.

Job Requirements:

Bachelor's Degree in any field is required.
0–3 years of experience in logistics and customer support.
Excellent verbal and written communication skills in English and Arabic.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
Strong customer service and interpersonal skills.
Good coordination and organizational skills with the ability to manage customer orders and follow-ups efficiently.
Ability to communicate effectively with customers and internal sales, operations, and logistics teams.
Strong attention to detail and accuracy in order processing and system data entry.
Ability to handle customer complaints professionally and support timely resolution.
Applicants must possess a valid UAE National Family Book.

Additional Benefits:

Annual air ticket
Life and medical insurance for self and family
Annual bonus

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