Customer Service Executive

Location: Dubai
Salary: AED 10,000 - 12,000

Job Code: 238/001/521
Industry: Manufacturing

Job Brief:

Our client is seeking a Customer Service Executive to handle customer inquiries, resolve complaints, place customer orders, administer product returns, and track orders to deliver a professional and high standard of service to customers.

The role will involve close coordination with customers, Sales, and Operations teams to ensure accurate order processing, timely deliveries, effective complaint resolution, and high levels of customer satisfaction.

Job Responsibilities:

Execute customer orders and manage delivery flow by closely coordinating with Operations teams to deliver outstanding service.
Accurately input product type, pricing, and quantity into the system to ensure smooth and error-free order processing.
Follow up on customer complaints promptly by initiating investigations, documenting conclusions, constantly updating the customer on progress, and offering a solution.
Handle customer inquiries via email, phone, or face-to-face with professionalism and efficiency to maintain high customer satisfaction.
Communicate with Sales and customers to clarify order details, resolve inconsistencies, and monitor daily order progress to maintain an accurate backlog and ensure On Time In Full (OTIF) delivery.

Job Requirements:

A bachelor’s degree certificate in any field is required.
0-3 years of experience in logistics and customer support.
Excellent verbal and written communication skills in English.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
Acts on own initiative, makes things happen, and accepts responsibility for the results.
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high-quality results.
Uses a methodical and systematic approach; plans ahead, defines clear priorities, and allocates resources effectively.
Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgements.
Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.
Cooperates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals.
Must possess a UAE National Family Book.

Please visit our jobs page to check out our current list of jobs in UAE and across the world.

Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities.

Subscribe to our LinkedIn newsletter for weekly job updates.

Apply