Customer Solutions Specialist

Location: Dubai
Salary: Based on experience

Job Code: 053/001/278
Industry: Logistics

Job Responsibilities:

Engaging Customers: Conducting meetings with customers to promote our digital solutions and improve their overall experience.
Internal Support: Serving as a go-to person for internal users, providing assistance on Customer Solutions related topics.
Business Development Support: Assisting the Sales/Business Development team with customer solutions related tasks to drive growth.
Adaptability: Flexibly taking on additional tasks or projects assigned by the solutions team lead to support the organization's success.
Marketing Support: Contributing to regional marketing activities, including events, promotions, and online marketing initiatives.
Analytical Skills: Researching logistics market trends, customer needs, and competitor landscapes to inform strategic decisions.
Reporting: Generating customer-specific and internal reports using business intelligence tools like Microsoft Office and Power BI.

Job Requirements:

Bachelor's Degree in Logistics & Supply Chain or related field.
Minimum 3+ years of relevant experience.
Strong project management skills and ability to prioritize tasks effectively.
Excellent interpersonal skills to build relationships and influence stakeholders.
Proficiency in Microsoft Office / Power BI.
Willingness to travel within the MEIA region as needed.

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