Debt Collector

Job Code: 251/001/332
Industry: Electromechanical

Job Brief:
Our client in the electromechanical industry is seeking a detail-oriented and results-driven Debt Collector to manage outstanding receivables and ensure the timely recovery of payments. The ideal candidate will have strong accounting knowledge, excellent negotiation skills, and the ability to maintain professional communication with customers while handling sensitive financial matters.
This role requires experience in debt collection or accounts receivable, proficiency in reconciliation processes, and fluency in both Arabic and English.

Job Responsibilities:
Debt Collection

• Contact customers via phone, email, and written communication to recover outstanding payments.
• Negotiate payment plans and settlements in line with company policies.
• Maintain professional and respectful communication while resolving disputes.
• Monitor overdue accounts and escalate cases when necessary.
• Maintain accurate records of all collection activities in the system.

Accounts & Financial Knowledge

• Reconcile customer accounts and identify discrepancies.
• Review invoices, credit notes, and payment records.
• Coordinate with the accounting department to resolve billing issues.
• Ensure compliance with financial policies and procedures.

Preparation of Statements of Account (SOA)

• Prepare and issue accurate Statements of Account (SOA) to customers.
• Verify outstanding balances and supporting documentation.
• Respond to customer inquiries regarding SOA details.
• Ensure timely distribution of monthly and quarterly SOAs.