Job Code: 295/001/399
Industry: Retail / Interior Solutions
Department: Kitchen Cabinet & Wardrobe
Job Brief:We are looking for an experienced and results-driven
Kitchen Department Manager to lead our client’s kitchen sales team and drive revenue growth by delivering exceptional customer experiences while promoting premium-branded kitchen solutions.
The Kitchen Department Manager will be responsible for overseeing the overall operations of the kitchen department, driving sales performance, managing and developing the sales team, and ensuring a high level of customer satisfaction throughout the entire project lifecycle — from design consultation to product delivery and installation. The role requires strong leadership, commercial acumen, and a deep understanding of kitchen products, interior solutions, and customer engagement within a retail showroom environment.
Job Responsibilities:- Lead, motivate, and develop the kitchen sales team to achieve and exceed department sales targets while maintaining high levels of performance and professionalism.
- Drive sales of branded kitchen products by delivering exceptional customer service, building strong client relationships, and ensuring customer satisfaction throughout the purchasing journey.
- Understand customer requirements and provide expert guidance on kitchen designs, layouts, materials, finishes, appliances, and accessories, helping clients choose the most suitable solutions based on their preferences and project needs.
- Prepare accurate quotations, negotiate commercial terms with customers, and successfully close sales while ensuring profitability and customer satisfaction.
- Monitor market trends, competitor activities, and evolving customer preferences in order to identify opportunities for improving product offerings, sales strategies, and showroom presentation.
- Ensure the showroom environment and product displays are updated regularly to reflect the latest kitchen design trends, product innovations, and branded kitchen collections.
- Collaborate closely with the design and installation teams to ensure smooth coordination and execution of kitchen projects from order confirmation through to installation and final delivery.
- Achieve department key performance indicators (KPIs), including sales revenue, gross margin targets, and customer satisfaction levels.