E-Commerce Project Manager

Location: Dubai
Salary: AED 15,000 - 18,000

Job Code: C306/001/990
Industry: IT

Job Brief:
We are seeking an experienced E-Commerce Platform Project Manager to lead end-to-end e-commerce initiatives from our Dubai office. The role involves managing new country launches, coordinating platform enhancements, ensuring operational stability, and aligning with global standards. You will bridge business and technical teams, oversee project delivery from planning to execution, and drive initiatives that enhance customer experience and business performance.

Job Responsibilities:

Lead planning and execution of new country launches and channel expansion initiatives in line with business and regional strategies.
Define project requirements, timelines, and deliverables, ensuring projects are delivered on time and within budget.
Monitor performance metrics and provide actionable insights for continuous improvement.
Liaise between regional D2C teams, development teams, and global platform teams to ensure smooth collaboration.
Maintain high-quality project documentation and build a regional knowledge repository.
Translate business and functional requirements into technical solutions and operational processes.
Address ad-hoc requests from the corporate office and communicate effectively with local stakeholders.
Review regional e-commerce trends and assess their applicability to the platform.
Ensure weekly progress reporting on deliverables, risks, issues, and resource allocation.
Participate in technical planning, design, testing, and implementation phases.
Support the Head of Platform in managing stakeholder expectations and implementing governance frameworks.
Ensure compliance with company policies, industry regulations, and legal requirements.
Facilitate communication and collaboration between cross-functional teams to ensure smooth execution.
Knowledge of Agile methodologies and experience working with development teams (business analysis, developers, QA, architects).
Ability to thrive in a fast-paced environment and adapt to changing priorities.

Job Requirements:

Bachelor’s or Master’s degree in Business, IT, Engineering, or related field.
5–7 years’ experience in e-commerce with proven end-to-end project management skills.
Strong understanding of online, offline, and omni-channel e-commerce operations.
Well-versed in the use of tools of software delivery e.g. MS OFFICE suite, JIRA, Confluence etc.
Experience managing e-commerce projects including website development, feature implementation, and optimization.
Excellent communication, leadership, and stakeholder management skills.
Knowledge of e-commerce platforms such as Hybris, AEM, Magento, Shopify, Salesforce, and their ecosystems (ERP, WMS, CMS, payment gateways, CRM, analytics).
PMP, PRINCE2, AgilePM, Lean Six Sigma or similar certifications (advantageous).
Fluent in English; additional languages such as Korean, French, or Turkish are a plus.
Experience working in an agile environment, building and leading geographically distributed agencies.
Exceptional organization, communication, leadership and stakeholder management skills.
Self-motivated, flexible, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced, highly entrepreneurial work environment.
Strong problem solving skills to identify areas of issues and opportunities, evaluate options and provide clear recommendations/strategic plans for business growth.

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