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E-Commerce Specialist

Location: Dubai
Salary: Based on experience
Job Code: 310/001/341
Industry: Food Services

Job Brief:
Our client in the food services industry is looking for a highly skilled E-Commerce Specialist to expand and optimize online sales channels. The ideal candidate will have strong FMCG experience in the UAE and be capable of driving business growth through effective e-commerce strategies, platform management, and customer engagement.

Job Responsibilities:
  • Expand e-commerce business by acquiring new customers and exploring new platforms in line with the company’s strategic goals.
  • Manage and optimize listings on major e-commerce platforms such as Amazon, Noon, Carrefour, Talabat, and Kibsons.
  • Build and execute a marketing calendar on a monthly/quarterly basis.
  • Coordinate with suppliers and Business Development Managers for contract creation, promotions, and business reviews.
  • Create development and marketing plans for each e-commerce platform.
  • Collaborate with supply chain and logistics teams to ensure order fulfillment and stock availability.
  • Ensure pricing, product content, and images are accurate, updated, and SEO-friendly.
  • Monitor customer reviews, ratings, and feedback to improve the digital customer experience.
  • Liaise with the finance team for marketing and related activities.
  • Perform other duties as assigned by department managers.
Job Requirements:
  • Minimum 5+ years of experience in e-commerce within FMCG (distribution company) in the UAE (mandatory).
  • University degree in any discipline.
  • Strong knowledge of Google Analytics and operational logic of e-commerce platforms.
  • Excellent analytical skills with proficiency in MS Excel and e-commerce analytics tools.
  • Strong leadership, coaching, and people management skills.
  • Proficiency in Microsoft Office and related software.
  • Pleasant personality with excellent interpersonal, communication, and customer service skills.
  • Ability to work independently, take initiative, and manage multiple priorities effectively.

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