eStore L1 Support

Job Code: 306/001/317
Industry: Information Technology
Employment Term: 1 Year (Renewable, based on performance)

Job Brief:
An IT organization is seeking an experienced eStore L1 Support professional to manage and support production environment issues for its e-commerce platform. The role involves troubleshooting platform-related issues, analyzing logs, and ensuring the smooth functioning of existing e-commerce applications.
The ideal candidate will have strong expertise in Hybris Commerce, excellent debugging skills, and experience supporting enterprise-level e-commerce environments, including integrations with ERP systems, payment gateways, and third-party solutions.

Job Responsibilities:

• Responsible for managing production environment issues on a day-to-day basis.
• Troubleshoot Hybris Commerce platform issues and provide timely resolutions.
• Review and analyze system logs to identify root causes and resolve issues efficiently.
• Provide ongoing support and maintenance for existing e-commerce applications.
• Resolve problems and roadblocks by consistently following through on issues while driving innovation and improvements.
• Adapt and collaborate across functions and business areas to support operational requirements.
• Support integrations involving ERP systems, payment gateways, and third-party platforms.
• Work with Order Management Systems (OMS) and ensure smooth order processing workflows.
• Monitor system performance and proactively identify potential issues.
• Support business operations during public holidays and weekends when required.

Job Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Must be currently based in the UAE and able to join immediately or at short notice.
• 4–6 years of experience in Hybris E-Commerce development and support platforms.
• Strong experience supporting L1 e-commerce production environments.
• Experience working with Order Management Systems (OMS) and payment gateway integrations.
• Experience working with SAP ERP, AEM, 3PL, NERP, and other third-party integrations.
• Experience with multi-channel architecture, data modelling, data exchange, and integrations in Hybris.

Technical Skills:
Excellent expertise in:

• Hybris Commerce
• Java / J2EE
• Spring Framework
• JavaScript
• REST and SOAP APIs

Strong knowledge of Hybris modules such as:

• PIM
• WCMS
• Cart
• Checkout
• Impex
• Cron Jobs
• Solr

Good understanding of:

• B2B and B2C commerce flows and architecture
• RESTful and SOAP web services
• Debugging and analytics

Familiarity with tools such as:

• Jira
• Confluence

SAP Hybris Certification is an added advantage.

Skills & Competencies

• Strong problem-solving and analytical skills.
• Ability to analyze complex technical issues and develop solutions.
• Strong debugging and troubleshooting capabilities.
• Excellent communication skills and ability to explain technical concepts to non-technical stakeholders.
• Ability to work in fast-paced and production-critical environments.
• Ability to collaborate across multiple teams and business functions.

Other Requirements

• Must be willing to provide support during public holidays and weekends.
• Local UAE candidates are preferred.
• Immediate availability is highly preferred.

Please visit our jobs page to check out our current list of jobs in UAE and across the world.

Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities.

Subscribe to our LinkedIn newsletter for weekly job updates.