HR & Operations Manager

Job Code: 304/001/093
Industry: Retail

Job Brief:
We are seeking an experienced and driven HR & Operations Manager to lead and execute end-to-end human resources and legal functions for our Saudi operations. The ideal candidate must be well-versed in Saudi labor laws, licensing, and regulatory requirements. This role is responsible for setting up people processes, resolving internal issues, coordinating with PROs and lawyers, and ensuring full legal and compliance coverage across all departments. Arabic fluency is mandatory, along with deep knowledge of Saudi systems like GOSI, Qiwa, Mudad, and Absher. The candidate must demonstrate strong leadership capabilities to handle grievances, KPIs, and court representation when required.

Job Responsibilities:

• Lead and manage end-to-end HR and legal operations for the Saudi business.
• Handle recruitment, onboarding, training, exit interviews, and Saudization targets.
• Create and manage employment offers, probation evaluations, appraisals, and termination notices.
• Implement company policies, procedures, and employee handbooks as per Saudi labor law.
• Develop and implement a Saudi team development plan focusing on upskilling local talent.
• Mentor and support line managers in managing performance and resolving conflicts.
• Foster a culture of productivity, respect, and accountability among staff.
• Ensure accurate and timely payroll processing, leave management, overtime, bonuses, and GOSI contributions.
• Manage payroll compliance with Mudad and the Wage Protection System (WPS).
• Document and communicate deductions, insurance, and employee benefits clearly.
• Act as the official point of contact for grievances, investigating and resolving complaints promptly and confidentially.
• Set up KPI frameworks and conduct bi-annual performance reviews, improvement plans, and incentive strategies.
• Oversee staff healthcare, insurance claims, travel arrangements, and accommodation as required.
• Ensure workplace safety and compliance with leave and welfare policies.
• Draft, review, and maintain all contracts and legal documents, including CR, licenses, NDAs, and MOUs.
• Coordinate with GOSI, Mudad, Qiwa, Absher, and the Ministry of HR for all regulatory tasks.
• Ensure accurate data uploads and renewals of Iqama, visas, and Saudi council registrations.
• Ensure compliance with Saudi labor law, Saudization, civil defense, municipality, and cultural licensing requirements.
• Audit and report on the company's legal standing with authorities such as MCIT, SFDA, and MOMRAH.
• Handle all business and gaming-related licenses and renewals, including import/export and trade licenses.
• Manage company insurance coverage, including medical, workmen’s compensation, and product liability.
• Serve as company representative in labor disputes, commercial lawsuits, and legal hearings.
• Coordinate with external law firms for documentation and proceedings.
• Maintain a legal risk and compliance calendar to track renewals, filings, and deadlines.
• Generate monthly HR and legal reports for management and finance teams.