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Head of IT

Location: Dubai - Onsite
Salary: AED 20,000 - 25,000
Job Code: 326/001/182
Industry: Technology / Digital Transformation

Job Brief:
The Head of IT will lead the company’s IT strategy, AI-driven automation, and CRM implementation efforts while overseeing all core IT operations. This role combines strategic leadership with hands-on execution, focusing on AI workflow design, CRM deployment (preferably Zoho), cross-department automation, and digital transformation. The position requires strong communication skills, project management capability, and the ability to collaborate across multiple departments to drive operational efficiency.

Job Responsibilities:
IT Administration & Infrastructure
  • Manage all IT systems, hardware, software, networks, and cloud environments.
  • Ensure security, uptime, backups, access controls, and compliance with IT standards.
  • Implement IT policies, procedures, and best practices across the organization.
  • Oversee IT support, troubleshooting, incident response, and vendor coordination.
AI, Automation & Process Innovation
  • Identify inefficiencies and design AI-driven workflow improvements.
  • Build automated workflows using AI LLMs, RAG pipelines, and low-code automation tools.
  • Implement AI for document processing, communication automation, and task routing.
  • Collaborate with business teams to scale processes through automation.
CRM Implementation & Optimization (Zoho Preferred)
  • Lead full CRM lifecycle: planning, customization, automation, and optimization.
  • Build workflows, blueprints, dashboards, and user journeys.
  • Manage integrations between CRM and other business tools.
  • Train teams and ensure CRM adoption and best practices.
Cross-Functional Leadership & Project Management
  • Partner with IT, Operations, Sales, Finance, and senior leaders.
  • Translate business needs into technical requirements for AI, CRM, and IT system improvements.
  • Lead multiple projects with defined timelines and deliverables.
  • Provide technical leadership to internal and outsourced teams.
Security, Compliance & Risk Management
  • Ensure compliance with security and privacy regulations across all systems.
  • Conduct security audits, risk assessments, and disaster recovery simulations.
  • Implement best practices for cybersecurity and data protection.
Job Requirements:
Education & Experience
  • Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field.
  • 5+ years’ experience in IT management or digital transformation roles.
  • Proven experience in AI-driven automation and workflow optimisation.
  • Strong background in CRM implementation, preferably Zoho CRM.
  • Experience leading cross-functional projects in fast-paced environments.
Functional Competencies
  • Expertise in AI tools, automation platforms, and workflow optimisation.
  • Strong understanding of IT infrastructure, cloud systems, and security protocols.
  • Proficiency in CRM setup, API integrations, and dashboard/reporting tools.
  • Strong analytical and process engineering skills.
  • Ability to manage IT support while driving innovation initiatives.
Key Behaviours
  • Strong communicator with influence across stakeholders.
  • Strategic thinker with hands-on execution capability.
  • Proactive, solution-focused, and adaptable.
  • Highly organised with strong project management discipline.
  • Collaborative leadership with ownership and results orientation.
Non-Negotiable Skills
  • AI/automation implementation expertise.
  • Solid IT administration background.
  • Proven CRM implementation experience (preferably Zoho).
  • Strong communication and stakeholder management skills.
  • Excellent documentation and process mapping ability.

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