Cloud Systems & IT Support Engineer

Job Code: 047/001/347
Industry: Information Technology
Working Days: 5 days per week
Working Hours: 9:00 AM – 6:00 PM

Job Brief:
We are seeking a dynamic Cloud Systems & IT Support Engineer who specializes in supporting and administering Microsoft 365 and cloud-based platforms such as MS Dynamics 365. The ideal candidate will be proactive, solution-oriented, and capable of managing IT operations with a strong focus on cloud technologies, user support, and system reliability. This role requires expertise in managing cloud accounts, collaboration platforms, and enterprise applications, alongside general IT support functions.

Job Responsibilities:
1. Microsoft 365 & Cloud Platforms Administration

• Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
• Provide administration and user support for Microsoft Dynamics 365 applications.
• Oversee onboarding processes, including cloud account provisioning, laptop setup, application installations, and configurations.
• Ensure seamless integration and functionality across Microsoft cloud services.

2. IT Helpdesk & Support Operations

• Act as the first point of contact for IT-related issues within the Dubai office.
• Log, track, and resolve incidents and service requests using ManageEngine ticketing system.
• Provide remote support for off-site employees and escalate issues when required.

3. Hardware & Infrastructure Support

• Install, configure, and maintain laptops, desktops, monitors, printers, and access control devices.
• Conduct preventive maintenance and provide first-level troubleshooting for hardware-related issues.
• Ensure secure disposal and data wiping of retired IT equipment.

4. Network & Connectivity

• Monitor and support internet and internal network connectivity.
• Liaise with service providers (Du, Etisalat) for telecom and internet services, including installation, troubleshooting, and upgrades.

5. Asset & Documentation Management

• Maintain an updated inventory of IT hardware, software, and cloud accounts.
• Document system configurations, incidents, and resolutions.
• Ensure all IT assets are tagged and properly recorded.

6. General IT Operations

• Maintain physical security of IT infrastructure (e.g., server room access).
• Train staff on best practices for cloud applications and basic IT procedures.