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IT Support Executive

Location: Ras Al Khaimah
Salary: AED 5,000 – 5,500
Job Code: 193/001/289
Industry: Education

Job Responsibilities:
  • IT infrastructure design, implementation, and management (Server, wired/wireless network).
  • Disaster Recovery site, backup implementation with data center for critical server roles.
  • Manage and administer the e-mail platform & Active Directory.
  • Revamping server room to the industry standards in a most possible way.
  • Firewall management and administration for the campus.
  • Managing and administration of the servers in the data center.
  • Managing and administration of the centralized, standalone & cloud printers.
  • Managing and administration of the biometrics attendance system and ID cards for staff and students.
  • Establishing and managing a Virtual Private Network.
  • Manage and administer Video conferencing platforms like Zoom/Google Meet/ Teams and their hardware.
  • IP PBX management and administration.
  • Plan, implement, administer CRM (BITRIX) & LMS(Moodle) and other applications.
  • Providing technical support and training for the IT personnel and staff.
  • Managing IT Assets.
  • Provide guidance and explain policies and procedures to staff and end-users.
  • Manage website hosting.
  • Must have knowledge of UI/UX & DevOps.

Job Requirements:
  • Minimum 3-5 years of experience as an IT Support Executive in the education sector.
  • Bachelor’s degree with MCSE/CCNA and three years of relevant experience in the education sector in UAE.
  • Ability to work both independently and as part of a team.
  • The ability to communicate and solve problems.
  • Familiarity with all policies, procedures, and regulations related to the field of work.
  • Analysis and reporting skills.
  • Ability to manage resources effectively.
  • The ability to plan, organize, and develop.
  • Excellent command of English Communication.
  • Team player with a positive outlook and a clear focus on quality assurance and customer satisfaction.
  • MCSE, CCNA, Firewall & Security, CCTV and IP PBX.

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