Logistics & Customer Service Representative

Location: Dubai
Salary: Up to AED 6,000

Job Code: 073/001/397
Industry: Chemical Distribution

Job Brief:
We are looking for an experienced Logistics & Customer Service Representative to support international trade operations and ensure smooth coordination between suppliers, customers, and logistics partners.

Job Responsibilities:

Place purchase orders with international suppliers (mainly China, India, and other overseas markets).
Follow up on shipments and coordinate delivery timelines.
Prepare and review shipping documents such as Bills of Lading, invoices, packing lists, and shipping markings.
Send Proforma Invoices (PFI) to customers.
Communicate with customers on shipment progress, delivery schedules, and order updates.
Handle and resolve shipment-related issues, delays, or documentation discrepancies.
Coordinate Letter of Credit (LC) issuance and related documentation with banks, suppliers, and customers.
Work closely with freight forwarders, shipping lines, and internal teams to ensure smooth order execution.
Maintain accurate records and update order details in the ERP system.

Job Requirements:

Minimum 5 years of experience in international trade, logistics, or customer service.
Good understanding of shipping documentation, Incoterms, cargo insurance, and Letter of Credit processes.
Experience using ERP systems, preferably Microsoft Dynamics 365 (D365).
Fluent in English (written and spoken).

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