Operations Manager

Location: Dubai
Salary: AED 13,000 – 15,000
Job Code: C-204/001/253
Industry: Leisure & Entertainment

Job Responsibilities:
  • Oversee the efficiency of operational processes.
  • Participate in strategic planning and goal-setting for various business functions.
  • Research methods to improve operations and reduce costs.
  • Monitor and report on department performance.
  • Manage and train employees.
  • Manage a team of floor staff, receptionist/café staff, technicians, and cleaners.
  • Ensure the development of staff work schedules and recommend approval or disapproval of leave requests.
  • Motivate the staff, and organise team meetings as required to keep the team informed of relevant information.
  • Lead the communication with the marketing team to enable them to create effective advertisements for each event and collaborate as needed.
  • Collaborate with the Marketing team in developing creative campaigns and relevant partnerships for the brand.
  • Responsible for addressing day-to-day performance issues in a timely manner.
  • Aggressively plan to meet or exceed revenue and attendance goals, while staying within the operating budgets of the events/programs.
  • Monitor the overall progress of the operational processes, ensuring that there are clear and concise status reports available to the management and that issues are escalated properly.
  • Correspond with and provide regular reports to the Line Manager.
  • Maintain a safe, clean, and hazard-free facility.
  • Respond to and take appropriate action to resolve concerns and complaints from customers and subordinates.
  • Help with the development and facilitation of the department training programs, manuals, and procedures.
  • Conduct frequent inspections of the facility to ensure compliance with policies and procedures.
  • Host and lead groups of customers for events such as birthday parties, school trips, and corporate & team outings.
  • Enforce safety rules and ensure customers get the safest, most enjoyable experience possible whilst enthusiastically ensuring a party atmosphere like no other.
  • Develop & prepare SOPs contributing to the smooth functioning of the operations.
  • Contribute creative ideas and strategies to enhance customer experiences and elevate organisational growth.
  • Whenever required, perform duties of Floor Staff as well.

Job Requirements:
  • Minimum 2 years of managerial experience in Entertainment & Leisure.
  • Highly fluent in English. Bilingual is a plus.
  • Available to work in shifts, on weekends & public holidays.
  • Excellent communication and interpersonal skills.
  • Strong organizational, problem-solving, and analytical skills.
  • Energetic, approachable & flexible.
  • Ability to lead & motivate a team in a friendly and efficient manner.
  • Excellent customer service skills.
  • Proactive, highly motivated, self-starter with a result-oriented mindset.
  • Maintain composure and professionalism with many different people in stressful situations.
  • Excellent ability to interact positively with a diverse team, guests including children, and adults from a wide range of backgrounds.
  • Ability to work under pressure, and effectively manage multiple tasks.
  • Exercises good judgment and puts the guest experience and the team before themselves.

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