Order Handling and Logistics Coordinator

Job Code: 265/001/886
Industry: Industrial Equipment Manufacturing

Job Brief:
A leading global company in farm technologies is hiring an Order Handling and Logistics Coordinator to manage order processing, logistics, and coordination of service orders across the Middle East. The role requires strong communication, analytical, and organizational skills to ensure smooth operations for repairs and spare parts delivery.

Job Responsibilities:

• Order Coordination: Coordinate logistics and manage service orders (repair & spare parts), ensuring all order-related issues are addressed promptly.
• Customer-Site Coordination: Act as a liaison between customers and sites for smooth execution of orders (repairs & spare parts). Ensure proper communication and updates are provided to all stakeholders.
• Delivery & Documentation: Follow up with sites to ensure all deliveries are completed on time and that the required documentation is in place and up to date.
• Order Backlog Analysis: Provide monthly analysis of order backlog and forecasted sales figures to support planning and decision-making.
• Offer Processing: Serve as a backup for the team in processing offers, particularly in the absence of key team members (e.g., during leave).
• Invoice Management: Oversee the arrangement of invoices, ensuring accuracy, and ensure timely closing of orders in the system.
• Accounts Receivables: Monitor and follow up on accounts receivables to ensure that payments are processed promptly.
• Finance Coordination: Work closely with the Finance team to ensure accurate payment reconciliation and resolve any discrepancies.
• Reporting: Report to the Manager – Spare Parts & Logistics on service and logistics support, providing necessary updates, reports, and analyses.
• Continuous Improvement: Identify and suggest improvements to processes that will enhance operational efficiency and customer satisfaction.
• Product Knowledge & Support: Keep up to date with product knowledge and developments to provide accurate and timely technical information to customers and internal teams.
• Collaboration with Other Departments: Coordinate with other departments such as Sales, Product Groups, and Application Centers for seamless operations.