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Platform Support Specialist

Location: Abu Dhabi / Dubai
Salary: AED 10,000 – 12,000
Job Code: 248/002/889
Industry: Financial Brokerage

Job Brief:
A well-established financial brokerage firm is seeking a skilled and proactive Platform Support Specialist to manage and support its trading platforms (MT4/MT5), liquidity bridges (Centroid, PrimeXM), and related infrastructure. The ideal candidate will have hands-on experience in platform administration, strong technical capabilities, and a solid understanding of financial markets, particularly FX and CFDs. The role plays a critical part in ensuring platform stability, performance, and regulatory compliance.

Job Responsibilities:
1. Trading Platform Administration & Support
  • Manage and optimize MT4/MT5 servers, trading engines, liquidity bridges (Centroid, PrimeXM), and FIX API connectors.
  • Ensure continuous platform availability, low-latency execution, and system security.
  • Troubleshoot execution speed, latency, pricing discrepancies, and performance issues.
  • Perform routine maintenance, updates, and patches for platform efficiency.
  • Coordinate with vendors, liquidity providers, and technology partners to enhance trading systems.
2. Centroid & PrimeXM Administration
  • Maintain smooth operation of Centroid and PrimeXM bridges for order routing and liquidity aggregation.
  • Monitor and troubleshoot FIX API activity.
  • Collaborate with risk and compliance teams to align trade execution with internal policies.
3. System Monitoring & Maintenance
  • Conduct daily health checks on MT4/MT5 servers and bridge platforms.
  • Implement real-time monitoring and alerts for proactive issue detection.
  • Contribute to disaster recovery and system redundancy strategies.
4. Client & Internal Support
  • Provide technical support for traders, account managers, and institutional clients.
  • Assist with platform setup, API integrations, and general troubleshooting.
  • Train internal teams on platform functionalities and updates.
5. Risk & Compliance Management
  • Apply risk controls and ensure regulatory compliance with applicable trading standards.
  • Maintain security logs, incident reports, and change documentation.
  • Support cybersecurity initiatives and regulatory audits.
6. Innovation & Process Improvement
  • Research industry trends and suggest improvements to the trading infrastructure.
  • Implement platform enhancements for greater performance and reliability.
  • Collaborate on developing and rolling out new trading features and tools.
Job Requirements:
  • Bachelor’s or Master’s degree in Computer Science, IT, Engineering, Finance, or related field.
  • 3–5 years of experience supporting MT4/MT5 platforms and related trading infrastructure.
  • Expertise in Centroid, PrimeXM, FIX API, and MT4/MT5 administration.
  • Strong knowledge of Windows/Linux server administration, network security, and firewalls.
  • Experience with MySQL/SQL databases and scripting (Python, Bash, or PowerShell).
  • Basic knowledge of C++ or scripting for platform optimization is a plus.
  • Familiarity with brokerage operations, FX/CFD trading, order routing, and liquidity management.
  • Understanding of compliance requirements within a regulated brokerage environment.
  • Excellent communication, troubleshooting, and multitasking abilities.
  • Ability to work in high-pressure, fast-paced environments, including rotational shifts.
  • Candidates must come from a brokerage firm.
  • Immediate joiners are preferred.

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