CASE Product Development & Technical Support Manager

Location: Dubai
Salary: AED 18,000 – 25,000
Job Code: 100/001/312
Industry: Chemicals

Job Responsibilities:
Development Planning & Market Activation:
  • Develop and maintain a high level of expert technical knowledge within focus market sectors and product groups to identify growth opportunities, in line with the company’s business and financial goals.
  • Build and maintain technical and commercial intelligence via competitive product analysis in target applications, to assess the competitive advantage of the company’s existing and new CASE formulations vs the market.
  • Define with the Business Unit Head the product development pipeline for the CASE category, in collaboration with the Sales and Production Teams.
  • Become a key contributor to commercial launches and rollouts of new products, in collaboration with the Sales Team.
  • Provide advice and support to customers, distribution partners, and other stakeholders (consultants, applicators, contractors) to promote our technology via recommendation, troubleshooting, and validation of products/ applications.
  • Participate in customer visits to demonstrate performance capabilities and commercial advantages of our products.
Product Development (R&D):
  • Lead R&D projects to deliver full formulation requirements for target CASE customers by ensuring technical performance and cost competitiveness, supporting the company’s business plan.
  • Lead customization efforts including regional/local formula adaptation of new products/applications.
  • Ensure CASE R&D projects are completed on schedule and within budget, including but not limited to managing tasks and resources efficiently, setting appropriate timelines, coordinating formula-related discussions, communicating test results internally and externally, and adhering to necessary regulatory requirements.
  • Plan workload effectively when dealing with multiple simultaneous and new business opportunities in an environment that requires a high degree of flexibility to react to rapidly changing priorities.
  • Oversee lab equipment usage and upkeep; conduct all lab work in a safe manner including the use of proper PPE and adherence to site safety practices.
  • Engage in patenting work to secure proprietary technology where applicable.
Team Upskilling and External Networking:
  • Maintain a high level of technical knowledge sharing internally, by providing onboarding for new joiners and regular training sessions.
  • Building and lead cooperation with external know-how partners (e.g., universities, research institutes, and industry partners) to identify opportunities to advance execution and commercialization of R&D projects.
Job Requirements:
  • Proven experience in product development and technical support within the chemical industry.
  • Must be a UAE resident.
  • Bachelor’s degree in Chemistry, Chemical Engineering, or related field. Advanced degree (Master’s or PhD) preferred.
  • Proven track record of leading R&D projects and commercialization efforts.
  • Experience in ensuring compliance with relevant regulatory requirements in product development and testing processes.
  • Strong problem-solving skills and ability to think creatively to overcome technical challenges.

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