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Salesforce CRM & Sales Support Executive

Location: Dubai
Salary: Based on experience
Job Code: C-319/001/087
Industry: Manufacturing

Job Brief:
We are seeking a proactive and detail-oriented Salesforce CRM & Sales Support Executive to support sales operations for the US Market. The role focuses on Salesforce management, sales process automation, and executive-level administrative support to ensure the Sales Director operates at maximum efficiency. The ideal candidate will utilize tools like Salesforce, ChatGPT, and other AI-based platforms to streamline workflows, manage data, and enhance sales productivity.

Job Responsibilities:
Salesforce CRM Operations:
  • Manage end-to-end Salesforce.com activities for the US Market.
  • Ensure timely and accurate logging of all leads, opportunities, and follow-ups.
  • Maintain and update dashboards and pipeline reports for real-time visibility.
  • Set up automated reminders, tasks, and alerts for the Sales Director and sales team.
Sales Director Support:
  • Draft emails, proposals, and reports on behalf of the Sales Director.
  • Prepare client-ready presentations and documentation using Salesforce data.
  • Act as a “control tower” to monitor and coordinate all US Market sales activities.
Data, Reports & Formatting:
  • Generate and distribute weekly/monthly pipeline and activity reports.
  • Format proposals, offers, and presentations for professional client delivery.
  • Audit sales data quality and resolve inconsistencies proactively.
Efficiency & Automation:
  • Utilize ChatGPT and AI tools to automate email drafting, report generation, and follow-up communications.
  • Optimize Salesforce workflows for improved usability and efficiency.
General Administrative Support:
  • Manage calendars, meeting schedules, and reminders for the Sales Director.
  • Coordinate between inside sales, engineering, and US-based partners/customers.
  • Track commitments and deadlines with high attention to detail.

Key Performance Indicators (KPIs):
  • 100% of sales data logged into Salesforce daily.
  • Zero missed follow-ups or action items for the Sales Director.
  • Accurate and timely submission of weekly status and pipeline reports.
  • Demonstrated improvement in sales team productivity and time efficiency.
Job Requirements:
  • Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
  • Minimum 2 years of experience in Salesforce CRM management and sales support.
  • Strong knowledge of Salesforce.com and automation tools.
  • Familiarity with AI tools like ChatGPT for report generation and communication (preferred).
  • Excellent written communication, data handling, and multitasking skills.
  • High accuracy and attention to detail with the ability to work under minimal supervision.

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