Senior eCommerce Project Manager

Location: Dubai
Salary: Up to AED 17,000

Job Code: 306/001/488
Industry: Retail / eCommerce / IT

Job Brief:

We are looking for a Senior eCommerce Project Manager to support the company's Direct-to-Consumer (D2C) eCommerce strategy and lead the delivery of new platform features, enhancements, and regional initiatives. The ideal candidate must have 7+ years of hands-on experience specifically in eCommerce, with strong experience across Cart & Checkout, Omnichannel / Endless Aisle, Payment Integration, and New Feature Rollouts / Innovation.

Job Responsibilities:

Lead eCommerce projects, new feature rollouts, and regional initiatives from planning through delivery.
Manage projects across Cart & Checkout, Omnichannel / Endless Aisle, Payments and new eCommerce features.
Drive checkout optimization and conversion improvement, including payment gateway enhancements.
Lead Endless Aisle, click-and-collect and online-to-offline fulfilment initiatives.
Manage regional payment gateway integrations, including payment APIs and 3-D Secure requirements.
Coordinate with regional, global and local stakeholders, acting as the link between business and technical teams.
Manage project plans, timelines, risks, budgets, reporting and overall project governance.
Work with Agile teams on sprints, backlogs, user stories and UAT.
Track eCommerce KPIs, conversion rates and platform performance and identify areas for improvement.
Support innovation initiatives, including new technologies, fintech solutions, AI recommendations and feature experimentation.
Maintain project documentation and promote continuous improvement and Agile best practices.

Job Requirements:

Minimum 7+ years of relevant eCommerce project management/product ownership experience.
Strong hands-on experience specifically in Cart & Checkout, Omnichannel / Endless Aisle, Payment Integration and New Feature Rollouts.
Experience with at least two major eCommerce platforms such as Shopify, SAP Hybris, Salesforce Commerce Cloud or Magento.
Strong understanding of payment APIs, tokenisation and 3-D Secure.
Experience with checkout optimization, preferably with evidence of improving conversion by 10%+ or reducing checkout latency.
Experience with Endless Aisle, click-and-collect or online-to-offline fulfilment, preferably within MENA.
Strong understanding of B2C eCommerce and retail operations.
Experience working in an Agile environment with distributed teams.
Strong project management, stakeholder management and communication skills.
Experience with JIRA, Confluence and data visualization/analytics tools such as Looker, Power BI or Tableau.
Bachelor's degree or higher in Business, IT, Engineering or a related field.
PMP, PRINCE2, AgilePM, SAFe or Lean Six Sigma certification is an advantage.
Fluent English is required; Arabic or Turkish is desirable.

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