Senior Leasing Advisor (Residential)

Job Code: 318/001/136
Industry: Real Estate

Job Brief:
The Senior Leasing Advisor (Residential) is responsible for managing residential leasing operations, ensuring optimal occupancy, tenant satisfaction, regulatory compliance, and financial performance. The advisor acts as a liaison between tenants, property owners, vendors, and internal teams, maintaining professionalism and exceptional customer service.

Job Responsibilities:
Lease Management & Negotiation

• Oversee lease renewals, negotiations, and amendments.
• Ensure compliance with Dubai Land Department (DLD) and RERA standards.
• Advertise available residential units via digital platforms, signage, and broker networks.
• Conduct property tours and present leasing options professionally.
• Screen tenants, verify documentation, and assess suitability.
• Prepare and execute residential lease agreements accurately.
• Capture lease data in YARDI and EJARI systems.
• Ensure timely renewals and maintain updated records.
• Implement rent escalations per market trends and lease terms.
• Review lease memos for internal approvals.

Tenant Relations

• Handle tenant inquiries, complaints, and requests via various channels.
• Maintain high levels of tenant satisfaction and promote “customer delight.”
• Enforce building rules and regulations.
• Manage move-in and move-out inspections and documentation.
• Resolve disputes such as payment delays, damage issues, or scheduling conflicts.
• Act as an escalation point for complex tenant-landlord disputes.

Financial & Reporting

• Track rent collections and delinquencies.
• Handle budgeting, forecasting, and expense tracking.
• Report occupancy and leasing activity to management.
• Ensure accurate billing of utilities.
• Generate reports on residential leasing metrics and maintenance.

Property Maintenance & Vendor Coordination

• Coordinate maintenance and repairs with contractors and vendors.
• Conduct regular property inspections.
• Monitor service provider performance.
• Ensure properties comply with laws and building regulations.
• Respond promptly to emergencies.

Stakeholder Engagement

• Maintain strong relationships with tenants, property owners, brokers, and service providers.
• Collaborate with internal teams, including maintenance, administration, and leasing agents.
• Protect property owners’ interests.
• Communicate effectively with Property Management, Leasing Manager, and Legal teams.

Market Intelligence & Team Leadership

• Monitor residential market trends and competitor offerings.
• Provide insights to support pricing strategies.
• Guide leasing advisors and junior staff to maintain high standards.