Service Sales Manager

Location: Dubai
Salary: Based on experience

Job Code: 265/001/595
Industry: Industrial Equipment / Process Engineering / Manufacturing

Job Brief:

Our client is seeking an experienced Service Sales Manager – NPE (Middle East) to develop and grow the aftermarket service business for industrial processing equipment across the Middle East.

The role involves promoting and selling spare parts, maintenance contracts, equipment upgrades, repairs, and technical services to customers in the chemical, food processing, dairy, beverage, pharmaceutical, and related manufacturing industries.

The ideal candidate should have 5–8 years of experience in industrial equipment service sales, aftermarket business development, and customer relationship management, preferably within the Middle East market.

The successful candidate will be responsible for developing new service opportunities, strengthening existing customer relationships, and achieving regional sales and order intake targets.

Products & Services:

Industrial Equipment Spare Parts: Replacement parts and components for industrial processing equipment.
Preventive Maintenance Contracts: Scheduled maintenance agreements and ongoing equipment servicing.
Equipment Repairs: Repair and maintenance services for industrial machinery and processing equipment.
Equipment Upgrades & Modernisation: Upgrading and modernising existing industrial equipment to improve operational efficiency and reliability.
Aftermarket Technical Services: Technical support, equipment servicing, and related aftermarket solutions.
Industrial Processing Equipment Services: Maintenance and technical services for equipment used in chemical, food processing, dairy, beverage, pharmaceutical, and related manufacturing industries.

Job Responsibilities:

Develop and grow service sales across the Middle East region, achieving assigned sales and order intake targets.
Identify new business opportunities with existing and potential industrial customers.
Promote and sell spare parts, maintenance contracts, equipment upgrades, repairs, and other aftermarket services.
Develop the service business within the chemical processing industry and other relevant manufacturing sectors.
Build and maintain strong relationships with customers, plant managers, maintenance teams, and key decision-makers.
Visit customers across the Middle East, including Pakistan, to identify service requirements and generate new business.
Prepare and negotiate technical and commercial proposals, quotations, and service agreements.
Identify opportunities to upgrade or modernise existing industrial equipment.
Coordinate with internal technical, service, logistics, and operations teams to ensure customer requirements are met.
Work with international product specialists and technical teams to develop suitable service solutions.
Monitor competitor activities, market developments, and customer requirements.
Maintain accurate sales forecasts, customer records, and sales pipeline reports using CRM systems.
Ensure customer satisfaction and support the timely resolution of service-related issues.

Job Requirements:

Bachelor's degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, Business Administration, or a related field.
5–8 years of experience in industrial service sales, aftermarket sales, or technical sales.
Experience selling maintenance contracts, spare parts, equipment upgrades, or technical services for industrial machinery.
Experience in chemical processing, food processing, dairy, beverage, pharmaceutical, or related manufacturing industries is preferred.
Strong understanding of industrial processing equipment and customer maintenance requirements.
Proven experience in business development, account management, and achieving sales targets.
Experience working with customers across the UAE or wider Middle East region.
Strong communication, negotiation, and customer relationship management skills.
Ability to coordinate with technical teams and understand customer equipment requirements.
Proficiency in CRM systems and Microsoft Office.
Fluency in English is required.
Willingness to travel across the Middle East region, including Pakistan, is required.

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